Successful turnaround and improved customer satisfaction through telematics innovations and corporate development

Fela Management AG (Switzerland): Member of the Executive Board, responsible for customer projects with SBB, transport associations, SecurePost, Swiss Post, SMEs. This included location-based IoT solutions, including production, installation, service and business development. The solutions supported passenger information systems, transportation control and vehicle management. 

Customer Satisfaction, Feedback

​Mr. Rainer Tolksdorf was characterized by an exceptionally high level of motivation, worked purposefully and efficiently and carried out all necessary measures with determination and a high level of quality awareness. He was a highly resilient and persistent employee. Thanks to his winning demeanor and authority, he was able to master even difficult situations well.” (Excerpt from reference)

Customer Benefit and Objective

• Accomplish Turnaround
• Projects harmonized, implemented more quickly and successfully completed
• Strategy implemented: developing innovations from harmonized projects
• Commercially and technically successful projects
• Significantly increased customer satisfaction
• New business

Initial Situation

• Many individual projects with a common core that diverged over time and tied up enormous capacities
• More additional business with existing and new customers was desired

Methods used

• Quick-Check
• Transformative Leadership
• Project management (waterfall method)

Project Contribution and Role

• Establishment and management of management consulting, business development and customer service (sales department)
• Supporting existing customers and acquiring new customers
• Perception of customer contacts
• Development of concepts and offers for customers
• Preparation of offers for public clients (tenders)
• Management of interdisciplinary projects with numerous people involved
• Preparation of analyses and specifications
• Assumption of cost responsibility (calculation and billing)
• Organization and planning of trade fair appearances, participation in trade fairs
• Development of a corporate and product strategy
• Initiator and co-developer of innovations

Final Result

• The ambitious goals were largely achieved.

Contact for Reference

• Employment reference available on request.