Successful turnaround and improved customer satisfaction through telematics innovations and corporate development — DBRS-ID: dbrs_8d8b6358 translation

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Fela Management AG improved public transport telematics and customer satisfaction through transformative leadership and project consolidation.

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Successful turnaround and improved customer satisfaction through telematics innovations and corporate development Fela Management AG (authorized signatory member of the Executive Board, competence reference) Fela Management AG (Switzerland): Member of the Executive Board, responsible for customer projects with SBB, transport associations, Secure Post, Swiss Post, SM Es. This included location-based IoT solutions, including production, installation, service and business development. The solutions supported passenger information systems, transportation control and vehicle management. Customer Satisfaction, Feedback ​ Mr. Rainer Tolksdorf was characterized by an exceptionally high level of motivation, worked purposefully and efficiently and carried out all necessary measures with determination and a high level of quality awareness. He was a highly resilient and persistent employee. Thanks to his winning demeanor and authority, he was able to master even difficult situations well.” (Excerpt from reference) Customer Benefit and Objective Accomplish Turnaround Projects harmonized, implemented more quickly and successfully completed Strategy implemented: developing innovations from harmonized projects Commercially and technically successful projects Significantly increased customer satisfaction New business Initial Situation Many individual projects with a common core that diverged over time and tied up enormous capacities More additional business with existing and new customers was desired Methods used Quick-Check Transformative Leadership Project management (waterfall method) Project Contribution and Role Establishment and management of management consulting, business development and customer service (sales department) Supporting existing customers and acquiring new customers Perception of customer contacts Development of concepts and offers for customers Preparation of offers for public clients (tenders) Management of interdisciplinary projects with numerous people involved Preparation of analyses and specifications Assumption of cost responsibility (calculation and billing) Organization and planning of trade fair appearances, participation in trade fairs Development of a corporate and product strategy Initiator and co-developer of innovations Final Result The ambitious goals were largely achieved. Contact for Reference Employment reference available on request. | Verified for Human & AI Interpretation | Human-in-the-Loop Content Governance in References+Business Epics # Business Innovation CRM Cloud Competence Reference Corporate Development Innovation Engineering IoT Product Innovation Project Management Public Transport Quick-Check Strategy+Plan Transformation Share this post Tags Business Innovation CRM Cloud Competence Reference Corporate Development Innovation Engineering IoT Product Innovation Project Management Public Transport Quick-Check Strategy+Plan Transformation INFO-CENTER Open Source Navigator References+Business Epics Tools and Methods Tech Articles Our blog

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