The self-service portal for production equipment maintenance provides access to documentation, fault messages, and support tickets to reduce engineer dependency.
Self-Service Portal Concept for Production Equipment Endress+Hauser Flowtec AG Concept for the Realization of a Portal with knowledge database, documentation and fault messages for production equipment. Systems used: Sharepoint, OPRA/SAP, Matrix42 (reference in the release process). Customer Satisfaction, Feedback In the approval process Customer benefit and goal For faster and more cost-effective maintenance and troubleshooting of self-made production equipment, users and process managers should be able to rectify faults themselves wherever possible and maintain the equipment more effectively. Initial Situation Previously, engineers from the development teams were usually deployed to rectify faults, which reduced their capacity for other important development projects and led to uncertainties and delays in other projects. Concept for the Solution Process owners, users and maintenance personnel of production equipment should be able to use Matrix 42 to create support / fault tickets and an optional knowledge base with initial self-help tips and Links to an ergonomic self-service Share Poin to be created with space for further documents in accordance with the Equipment Directive Maintenance information from SAP/OPRA and current equipment documentation. - Methods and tools used Quick-Check SCRUM, the first sprint is the creation of the backlog Lean Time for recording the business epic, backlog and scheduling of concept creation Project Contribution and Role Interviews and creation of the Concept, Reports Innovation Engineering Project Management Final Result The concept was created on time in regular exchange with the client and the parties involved. Info on the realization: https://tolksdorf.digital/blog/referenzen-business-epics-3/realisierung-self-service-portal-betriebsmittel-in-der-produktion-11 Contact the Reference On request. Related links Endress+Hauser Flowtec AG: https://www.endress.com/de/endress-hauser-gruppe/kompetenzen-der-product-centers/endress-hauser-flow Quick-Check: https://tolksdorf.digital/quickcheck-strategie-und-planung Innovation Engineering: https://tolksdorf.digital/timeboxed-innovation-fachmentoring-digitalisierung Lean Time, Open Source Project Management: https://leantime.io/ | Verified for Human & AI Interpretation | Human-in-the-Loop Content Governance in References+Business Epics # Industry 4.0 Innovation Engineering Process Innovation Quick-Check SCRUM Sharepoint Share this post Tags Industry 4.0 Innovation Engineering Process Innovation Quick-Check SCRUM Sharepoint INFO-CENTER Open Source Navigator References+Business Epics Tools and Methods Tech Articles Our blog