dbrs_c486a11a translation
Summary-of-Content
The self-service portal for production equipment maintenance provides access to documentation, fault messages, and support tickets to reduce engineer dependency.
DBRS Semantic Core
| Primary CCR | operational_business |
|---|---|
| Secondary CCR | customer_orientation · quality_management |
| CCR Cluster | customer_orientation | operational_business | quality_management |
| VPR | vpr_endress_hauser |
| VPR/CCR Context Key | vpr_endress_hauser::operational_business |
| Content Domains | _empty_ |
| Record Type | blog |
DBRS Resolver Summary
| Primary Resolver | operational_business |
|---|---|
| Resolver Type | ccr |
| Cluster | customer_orientation | operational_business | quality_management |
| Confidence | curated |
CCR Cluster Context
| Cluster ID | ccrg_75fd59056b |
|---|---|
| Cluster Signature | customer_orientation | operational_business | quality_management |
| Cluster Members | <span class="chip chip-green">customer_orientation</span> <span class="chip chip-blue">operational_business</span> <span class="chip">quality_management</span> |
Resolver Text
Self-Service Portal Concept for Production Equipment Endress+Hauser Flowtec AG Concept for the Realization of a Portal with knowledge database, documentation and fault messages for production equipment. Systems used: Sharepoint, OPRA/SAP, Matrix42 (reference in the release process). Customer Satisfaction, Feedback In the approval process Customer benefit and goal For faster and more cost-effective maintenance and troubleshooting of self-made production equipment, users and process managers should be able to rectify faults themselves wherever possible and maintain the equipment more effectively. Initial Situation Previously, engineers from the development teams were usually deployed to rectify faults, which reduced their capacity for other important development projects and led to uncertainties and delays in other projects. Concept for the Solution Process owners, users and maintenance personnel of production equipment should be able to use Matrix 42 to create support / fault tickets…
CCR Context
| Primary | operational_business |
|---|---|
| Secondary 1 | customer_orientation |
| Secondary 2 | quality_management |
Links
DBRS Semantic Field Guide
| Record Class | blog |
|---|---|
| Artifact Role | content_projection |
| Display Language | en-US |
| System Language | en-US |
| Canonical | nein |
| Translation Of | dbrs_5dcd8962 |
| Record Type | – |
|---|---|
| No SEO Tags | – |
| Working ID | wrk_74283723b3ae |
| Source | blog |
| VPR Primary | vpr_endress_hauser |
| VPR/CCR Key | vpr_endress_hauser::operational_business |